Refund, Replacement & Cancellation Policy

Refund Policy

As all our name lockets and personalized products are custom made specifically for each customer, we do not offer refunds for orders once production has started.

Refunds will only be considered if an order cannot be fulfilled by Elora Gifts or in circumstances required by applicable law.

Replacement Policy

We offer a replacement if:

• You receive a damaged product.
• You receive the wrong item.

To request a replacement, please contact us within 48 hours of receiving your order.

Important: An uninterrupted unboxing video showing the sealed package being opened is mandatory for all damage or incorrect product claims. Claims submitted without an unboxing video may not be eligible for replacement.

Cancellation Policy

Orders may be cancelled only before production begins. Since every product is made to order, cancellation requests cannot be accepted once manufacturing has started.

If our team contacts you via WhatsApp to confirm your customization and production has not yet begun, you may request cancellation at that stage.

Non-Refundable Items

The following items are not eligible for refunds or returns:

• Personalized and custom-made products
• Orders with customer-approved customization
• Products with incorrect spelling or information provided by the customer
• Products damaged due to misuse, improper care, or normal wear and tear

Refund Processing

If a refund is approved, the amount will be credited to the original payment method within 5 to 7 business days after approval.

Contact Us

For any questions regarding refunds, replacements, or cancellations, please contact us:

Email: [email protected]

Phone / WhatsApp: +91 62382 80998