Shipping & Delivery Policy

Order Processing

All products at Elora Gifts are handmade and made to order. Production begins only after your customization details are confirmed, if required.

The estimated production time for each product is displayed on its respective product page.

Shipping

We currently ship across India.

Once your order is ready, it will be carefully packed and handed over to our courier partner for delivery.

Delivery timelines may vary depending on your location and courier service availability.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your order.

Order Tracking

Once your order has been shipped, you will receive a tracking number via WhatsApp, email, or SMS (where available), allowing you to track your shipment.

Delivery Delays

While we strive to deliver your order on time, delays may occur due to courier operations, weather conditions, public holidays, natural events, or other unforeseen circumstances. We appreciate your patience in such situations.

Failed Delivery

If delivery cannot be completed due to an incorrect address, unavailable recipient, or repeated failed delivery attempts, the shipment may be returned to us. Additional shipping charges may apply for reshipping the order.

Damaged Shipment

If your package arrives damaged, please contact us within 48 hours of delivery.

An uninterrupted unboxing video showing the sealed package being opened is mandatory for any damage claims. Eligible cases will receive a replacement after verification.